thank you very much for taking the time to reply and contribute to our blog.

As we stated, our interaction with Kloeber has always been spot on and we continue to have Kloeber on our short list

I would like to reply to his points as follows:

Agency workers are sometimes used at the start of a large project to assist in unloading of product and removal of old windows. They are not used for installation. The use of local labour minimises the fitting cost, however in this case the customer was not happy and I accept his criticism.

The house our fitters were working in was under complete refurbishment. For reasons unknown the customer had a bedroom painted prior to the window installation. A refund was made to cover the cost of re-painting the walls as a gesture of goodwill.

The use of a crowbar is standard when removing a window frame, the frame is cut and then prized out with the crowbar.

An initial site survey for pricing was followed up by a detailed site survey. (Not 3). All of the windows and doors installed fit correctly.

The first floor of this property has hanging tiles on the outside walls. It was put in writing to the client that making good around the windows on the inside and outside (Plastering & Tiling) would not be carried out by Kloeber. This resulted in a dispute between the builder and client as the extent of the making good was not made clear. If anyone wants to see a copy of the kloeber correspondence to the client regarding this matter please let me know, it was in the text of an email not hidden in smallprint terms and conditions.

The client has paid in full and signed the job off after inspecting all products with our fitting foreman. His wife even asked him if we wanted to come back and take photographs.

I personally visited the site during the installation to discuss the clients concerns. The fitting foreman had daily meetings with him to explain the fitting process.

The 2 week installation has been completed for one month and we have not been called back for any snagging issues.

We arrived on site on the agreed date and installed the products correctly so I find most of his comments unqualified and unfair.

Gavin Morris
Managing Director
Kloeber UK

Yes the windows look good in the shows, but the fitting is awful. They turned up on day one with local agency workers and started hacking away at my existing windows with crowbars. When I asked sarcastically whether they had ever fitted a window before, they replied rather honestly that no, they hadn’t.

They have left my house in a state. Despite 3 pre installation visits, the windows do not fit with 1 inch gaps underneath. One of my window and door units literally moves when you push it.

Loads of tiles have to be replaced, a bedroom needs redecorating, and the windows will never be good, surrounded by filler.

In short, there are plenty of window companies at this price you can use. Go elsewhere.

You were warned…..

I’ve now fixed the link so it’s now available to all (i’ve emailed it to you directly).

As for them chasing they’ve just been fantastic there has been no chasing, no grief just some sold answers.

As with most things our requirements are changing as plans change and these guys are now the only supplier we are talking too.

Hope that helps

Lee

ragards